Welcome to Girlfriend. We are committed to ensuring flexibility and satisfaction for all our clients. Below, you will find our cancellation policy, which outlines the procedures and rules regarding cancelling your subscription or bookings on our platform.
1. Subscription Cancellation
- Free Trial Cancellation: If you are on a free trial period, you may cancel at any time before the trial period expires without any charge. To cancel, please navigate to your account settings and follow the cancellation procedures.
- Paid Subscription Cancellation: You can cancel your paid subscription at any time. However, please note that refunds are typically not provided for the remainder of the subscription period. Your subscription will remain active until the end of the current billing cycle.
- Automatic Renewal: To avoid interruption in service, our subscriptions automatically renew during the 72-hour period prior to the end of the current subscription period. You can opt out of automatic renewal at any time by adjusting your user account settings.
2. Booking Cancellation
- Cancellation by Client: If you need to cancel a booking made on Girlfriend, you can do so by accessing your user dashboard and selecting the booking you wish to cancel. Cancellations made more than 24 hours before the scheduled time are generally eligible for a full refund. Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.
- Cancellation by Escort: In the rare event that an escort must cancel a booking, you will be notified as soon as possible and will be offered a full refund or the option to reschedule at no additional cost.
- No-Show Policy: Failure to cancel a booking and not showing up for a scheduled plan will result in the full charge of the booking amount.
3. Refunds
Refunds are processed based on the original method of payment and can take up to 10 business days to appear on your account statement. Please note that while we strive to process refunds promptly, there are circumstances that may cause delays.
4. Changes to Our Cancellation Policy
Girlfriend reserves the right to update or modify this cancellation policy at any time. Such changes will be effective immediately upon posting to this site. We encourage you to periodically review this policy to stay informed about how we are helping to protect the payments you make on our platform.
Contact Us
If you have any questions regarding this policy or need assistance with cancelling a booking or subscription, please contact our support team through the contact information provided on our website.